Jacob Blankenship

AWS Certified Developer Associate with enterprise software, operations, and incident response experience transitioning into Cloud & DevOps engineering. Experienced supporting production systems, troubleshooting complex environments, and collaborating in Agile teams. Actively developing infrastructure as code, CI/CD, and AWS automation skills aligned with cloud migrationand modernization initiatives.

Cloud & DevOps: AWS (EC2, VPC, IAM, Lambda, Cloudwatch), Infrastructure as code, CI/CD fundamentals (Github actions / GitLab concepts), AWS CLI

Automation & OS: Linux fundamentals, Bash scripting (Basic), Python Automation

Programming: Python, Cobol, C++, HTML/CSS

System & Ops: Production troubleshooting, Incident response, environment diagnostics, root cause analysis

Tools & Practices: Git, Jira, Confluence, ITIL, Change management, Agile/ Scrum

• AWS Certified Developer - Associate (DVA-C02)
• CompTIA Project+
• ITIL Foundation in IT Service Management
• CIW Site Development Associate
• Foundations of Cybersecurity (Google)

In Progress: AWS Cloud Solutions Architect

Software Developer | Shaw Systems

Dec 2022-Present

• Supported and maintained mission-critical financial applications, performing system diagnostics and resolving application, database, and environment-level issues.
• Implemented approved software upgrades and configuration changes following structured change management processes.
• Analyzed system dependencies to identify root causes of performance and availability issues.
• Managed full lifecycle of technical support tickets using Jira, communicating resolution timelines and status to internaland external stakeholders.
• Collaborated with developers, system architects, and product owners to support deployment of new features and enhancements.
• Conducted application testing and validation, recommending process and reliability improvements.

Software Developer | Reynolds & Reynolds

Feb 2022-Dec 2022

• Delivered application and IT support for large-scale dealership management systems in production environments.
• Built and maintained isolated test environments to validate software deployments and reduce risk to legacy systems.
• Troubleshot issues across application, network, and system layers using structured diagnostic methodologies.
• Contributed to modernization efforts by developing and testing new application modules with backward compatibility.
• Documented incidents, resolutions, and system behaviors in alignment with IT service management best practices.

Rescue Specialist | Ellington Fire Department

Feb 2022-Dec 2022

• Led high-pressure incident response operations, coordinating personnel and equipment during complex rescue and emergency scenarios.
• Operated and maintained mission-critical equipment, ensuring operational readiness through inspections and preventive maintenance.
• Served as communications center operator managing E911 dispatch, alarm monitoring systems, and incident coordination software.
• Produced detailed operational and incident reports to support compliance, training, and continuous improvement.

Technician | Oceaneering

Jan 2013-Jan 2015

• Assembled, tested, and maintained mechanical and hydraulic systems following detailed technical specifications.
• Performed diagnostics, rebuilds, and quality checks to ensure equipment readiness for offshore operations.

Firefighter | U.S. ARMY Reserves

Dec 2010-Dec 2018

• Responded to emergency incidents on military installations, ensuring personnel and infrastructure safety.
• Operated firefighting and rescue equipment in compliance with military safety protocols.
• Conducted risk assessments and participated in international deployments supporting base operations.
• Produced detailed operational and incident reports to support compliance, training, and continuous improvement.

Bachelor of Science in Computer Science

Western Governors University - Salt Lake City, UT

Completed: July 2023